Electronic consultations

Over the years, Omnimed has developed a large network of caregivers with whom we work daily. Always keeping in mind our primary objective to offer tools that help improving healthcare by bringing together stakeholders and sharing information, we have launched an innovative project which allows general practitioner to contact specialists through a simple computerised process.


The Service Request Dispatch Centres (CRDS) are currently overflowed with requests that could be managed in first line medicine provided that family doctors have access to the right information and to specialists through electronic consultations. Family doctors have to send their patients in consultation with specialists hoping their requests is justified and that the specialist will have enough information to guide the patient through the necessary testing to assess the diagnostic of their condition. It is to reduce the number of unnecessary consultations and allow family doctors to obtain answers to certain questions that we’ve implemented this project.



Simple as 1,2,3!

  1. The family doctor asks a question to the specialist through a task sent via our electronic medical record and tells him the information to look at in the patient record (clinical notes, medical history, medications, results, etc.)

  2. The specialist receives an email saying that a new request has been assigned to him.

  3. He, then, takes a look at the request and access the patient record to get all the information he needs to the best advices to the general practitioner.

  4. The specialist writes guidelines, advices or his thoughts in a note directly in the patient record. Finally, he answers the task sent by the family doctor.

There are many advantages:

For the general practitioner:

  • Facilitate the access to specialists opinion on borderline cases

  • Support the diagnosis and improve follow-ups by using clinical tools

  • Insure a better documentation of the dialogue between the doctors than in a phone consultation

  • Improve knowledge on more complex clinical cases and on new treatments (continuous training)

For the specialist:

  • Reduce the second line medicine waiting list and the number of simple consultations

  • Make a difference in continuous learning for first line physicians

  • Prevent incomplete consultation requests by insuring a better documentation of medical cases

  • Access the patient’s medical record to understand better his health condition and give sound advices

For the patient:

  • Save time and money related to travel

  • Decrease waiting time and stress related to the wait

For the health system:

  • Encourage better patient care from family physicians

  • Optimize access to specialists through the CRDS thanks to the reduction of requests

  • Reduce the number of consultations = Reduce costs associated to these consultations

  • Save costs associated to postal services



Up to this date, specialists collaborating with us in the electronic consultation project state that the questions asked through Omnimed are pertinent and can be answered in a couple of minutes without having to see the patient. Family doctors, on their end, really enjoy having an easy access to specialists in a couple of clics without being under the impression that they are bothering them. There's also a big improvement in quality of the documentation of exhanges between the doctors if we compare to phone consultations.


“ This step is revolutionary because it allows to retrieve all consultations that can wait for a week and that normally wait for several months… One of the positive effects of this model is that it allows to prevent unnecessary consultations. It is 30% of consultation requests that will finally not necessitate for the patient to travel to the health center to meet with the specialist.’’ - Dr Simon-Pierre Landry, family doctor in the Laurentians

“ Doctors from the Laurentian region started to contact specialists from the CIUSSS de l'Estrie-CHUS. It’s like distance was abolished. ” - Dr Richard Le Blanc, hematologist, member of the econsultation project

“ During a routine follow-up, one of my patient in good health told me that he had been really tired for sometimes. After running a few blood tests, one of his results was still bothering me. I decided then to send a simple question to Dr Leblanc. After reviewing his medical record, he told me to send an urgent consultation request. The patient got an appointment with him not too long after and Dr Leblanc diagnosed him with a rare cancer in early stage. “ - Dre Stéphanie Blais-Boilard, family doctor in the Eastern Townships







Learn more about what have been said in the media about the project. These interviews/articles highlight the advantages of the electronic consultations, the buzz surrounding the project and the positive impacts that have already been seen.

(Available in French only)

RADIO-CANADA, Les éclaireurs, Patrick Masbourian, Entrevue avec Dr Richard Le Blanc : Rapidité démontrée du diagnostic électronique (audio from 19 h 32)

LA TRIBUNE, Marie-Christine Bouchard, Les dossiers médicaux décloisonnés

LA TRIBUNE, Marie-Christine Bouchard, Les spécialistes en renfort des médecins de famille



Are you a specialist? Would you like to participate in our project?
Do you know a specialist who could potentially be interested to collaborate with us?



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