CLIENT EXPERIENCE SPECIALIST

The client experience specialist is literally at the heart of the business, through its relationships with the clients as well as with all of the other teams. Although they support customers every day for all of their questions related to the products, its role is much wider!

To give concrete examples of the contribution of the client experience specialists in the company, they have been actively involved in all of these strategic projects:

  • Collaboration with physicians-researchers and complementary health companies for the implementation of projects to improve practice;

  • Customer care, which aims to create proactive relationships with every clinic/doctor, individually;

  • Collaboration with the sales team for lead acquisition, demonstrations to potential customers, sales follow-ups and solicitation of clinics or health professionals;

  • The development of several projects in collaboration with various stakeholders (family physicians, medical specialists, pharmacists, and other health professionals);

  • Complete management of the entire communication-marketing component, from optimizing Help Center articles to set up a structured onboarding process for new users;

  • Establishing proactive technical services to better support our customers with the performance of their IT assets;

  • The creation of human resources management consulting services as a complementary service to the EMR, always with the aim of offering more to our clients!

The job

​We are looking for someone who can actively contribute to the business, mainly in the relationship with our clients. It's a dream job for someone who likes relationships, challenges, and wants to make a difference in a challenging business!

Client Experience Specialist - Junior

All new team members must learn the basics of communication with our clients. We call it our "foundation". The first months of work consist of learning about our business environment and products (electronic software tools).

  • Provide support to our customers via various communication media

    • Chat with doctors, nurses, medical secretaries, ...

    • Various calls for questions of use or blocking in the software

    • Any other question... we encourage our customers to call us in case of doubt!

 

Client Experience Specialist - Intermediate

Once the "foundation" is acquired and mastered, you will be invited to take on those new responsibilities:

  • Actively participate in the personalized support of customers​

    • Organize visits with our clients

    • Use your creativity to increase the use of the EMR

    • Analyze utilization statistics and user behaviors to suggest concrete and targeted improvements to customers

  • Participate in the sale of user licenses and services (eg training)

  • Collaborate with the project managers and developers

  • Collaborate with the development team in determining future developments

  • Suggest improvements to optimize the team's processes and work methods

  • Any other tasks or related projects

You have...
  • A degree in a relevant field. Our team is currently multidisciplinary: Pharmacology, Communications, Management, Nurse, IT Technician!

  • More than 3 years of relevant experience in customer service

  • Great professionalism allowing you to collaborate with credibility with doctors and health professionals

  • Excellent communication skills in French and English (oral/written)

  • Experience in a technology company (asset)

  • An understanding of the health environment (asset)

What we offer you in exchange...
  • A permanent, full-time job

  • A competent, friendly and organized team

  • A work environment where everyone can be involved where they think they should

  • Direct access to the CEO in a company with little hierarchy

  • The value of participating in the growth of a Quebec company, which really has an impact on the improvement of health care in Quebec

  • Flexible work schedule

  • Teleworking
    Varied compensation including group insurance and Omnimed's participating pension plan

  • An office in the heart of nature, in the beautiful Eastern Townships

  • No traffic to get to work, just deers :)

  • A relaxed atmosphere, with several social activities

  • Dogs in the office

How we imagine you...
  • You have strong skills in customer service

  • You have a smile in your voice!

  • You are methodical, rigorous and organized

  • You love helping people and you are known for your ease in building relationships

  • You are a team player and your motivation and drive make you a teammate of choice

  • You are passionate about problem-solving

  • You have a natural ease with all that is technological

  • You have an interest in improving health care

  • You have the ability to popularize beginner-level technical jargon (users) at the advanced level (software developers)

  • You are available to be on-call, rotating with other team members

In your email, send us your resume or tell us that you would like to visit our office! It will be our pleasure to schedule a time with you to discuss or to meet.

Contact us by email at:

emplois@omnimed.com

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