Keeping track of cancelled appointments

A. Prior configuration via the administrator account : 

Add a new appointment activity

1. Access the administrator account.
2. Click on Manage activies in the Appointment management section.
3. Click on the + in the lower right corner.
4. Complete the default information associated with the new activity:
   1. Colour - Select red 
   2. Name - Enter Cancelled appointment (or any other name you like)
   3. Default appointment type - Select Other

Click Add to save the activity.

B. Steps to follow:

🎦  Watch the tutorial

From the Display schedule details view

1. Click on the appointment to access the details window.
2. Click on the Move the appointment icon
   
3. In the view showing the next availabilities in the calendar, click again on the Move the appointment icon in the top left-hand corner:
   
4. In the Move an appointement window: 
   1. Change the appointment activity to the new activity representing cancelled appointments
   2. Keep the appointment date and time (don't make any changes!)
   3. Add the reason for the cancellation in the Description if necessary
   4. Uncheck the boxes for automated communications (Modification notice and Reminder)
   5. Click on Move

The availability slot will then be freed up for another patient. The cancelled appointment will continue to appear in the user’s schedule:

The appointment will also continue to be displayed in the patient's administrative centre: