The COVID-19 crisis, unfortunately, turned out to be a primer to demystify technological solutions such as "telemedecine" to adapt to a certain type of medical encounters. With our endeavor to improve care, in early March 2020, we signed an agreement with the video platform Reacts. Their video solution enables communication and secure interactions between healthcare professionals and their patients. Our partnership creates a synergy between our two systems and allows a complete remote clinical management solution when caring for your patients.

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Telemedicine: good practices

In addition to the physical consultation between the health professional and his patient, other forms of medical interaction are made possible, such as consultation by telephone or videoconference. This approach is called telemedicine. A teleconsultation is equivalent to a regular visit for the cases that apply.

Here is a summary of the main steps to follow during a teleconsultation:

  1. Introduce yourself to the patient and explain the reason for the call. Make sure you are in a confidential environment;

  2. Confirm the patient's identity by reviewing their personal information;

  3. Make sure that the patient consents to the type of consultation he is attending, by explaining to him what telemedicine is and its limits;

  4. Manage the virtual visit if telemedicine applies to the patient’s need;

  5. Document the visit in the patient health record in Omnimed.

The advantages of using Omnimed and telemedicine

When you perform a virtual consultation, you work on the same EMR platform, as usual, you just need a phone or a computer with a camera and microphone output. Omnimed and its partners provide you with everything you need in one place. In addition, Omnimed is 100% Web and therefore accessible from anywhere, anytime.

Here are some examples of the integrations available and the possibilities in the electronic medical record:

  • QHR Viewer accessible from the patient record

  • Online fax solution for sending prescriptions, requests, and clinical notes to various resources such as pharmacies, imaging and collection centers, etc.

  • Bidirectional synchronization of your appointments with Rendez-vous santé Québec (RVSQ) in your Omnimed calendar if your clinic is configured, or with other partners for online appointment booking by patients

  • Sending consultation requests for specialized services (APSS) electronically to your regional service request dispatch center (CRDS) as well as CNESST forms

  • Communication between caregivers of the same institution possible via a task system

  • Electronic consultations (digital advice) possible between family physicians and specialists to obtain answers to specific questions

  • Partnerships with various online pre-billing systems from the patient’s administrative center

  • Coming soon: private billing module and patient portal within Omnimed

Réviser vos tâches et résultats

Review your tasks and results

Faxer en un clic

Fax in one click

Consulter vos patients en visioconférence

Consult your patients by videoconference

Prescrire en ligne

Prescribe online

Accéder à vos dossiers en tout temps, partout

Access your patient records anytime, anywhere

The how-to

All physicians received, in March 2020, an email from the Fédération des médecins omnipraticiens du Québec (FMOQ) or the Fédération des médecins spécialistes du Québec (FMSQ) indicating the procedure to follow to activate their Reacts Pro account. With an Omnimed license and a Reacts Pro account, you can provide virtual medical consultations, which facilitate remote management of your patients.


Here is the summary of the steps to follow to prepare for full integration between Reacts and Omnimed:


  1. Request a demonstration of Omnimed in order to obtain your access codes;

  2. Join Reacts to activate your Pro account, if you have not already done so, and to create an administrator account for your institution;

  3. Create teleconsultation meetings in your Omnimed calendar!

Take action!

You would like to explore our electronic medical record and ask us your questions to get a clear idea of how we can improve your practice? Book an appointment with us.

You already use Omnimed as an electronic medical record and want to implement telemedicine in your practice? Contact Reacts to get your Reacts Pro account.

For general inquiries, email us at support@omnimed.com or call us at 1 888 780-6081.