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The job

We are looking for someone who can actively contribute to the team, mainly in the relationship with our clients. It's a dream job for someone who likes relationships, challenges and wants to make a difference in a challenging business!

A typical week

  • Provide support to our customers via various communication media

    • Chat with doctors, nurses, medical secretaries, ...
    • Various calls for questions of use or blocking in the software
    • Any other question... we encourage our customers to call us in case of doubt!
  • Participate in the execution and continuous improvement of operations associated with the proper functioning of the EMR (eg: patient files merging)
  • Collaborate closely with customer experience specialists
  • Collaborate with project managers and developers of the client services team
  • Collaborate with software developers in solving software-related problems
  • Work as a team on a daily basis to determine the best strategies to maximize the use of our EMR by our customers
  • Any other tasks or related projects

Comment nous t'imaginons...

  • Tu as le sourire dans la voix!

  • Tu es méthodique, rigoureux et organisé

  • Tu aimes aider les gens et tu es reconnu pour ta facilité à établir des relations

  • Tu es un joueur d'équipe et ta motivation et ta drive font de toi un coéquipier de choix

  • Tu es passionné par la résolution de problèmes

  • Tu as une aisance naturelle avec tout ce qui est techno

  • Tu as un intérêt pour l'amélioration des soins de santé

  • Tu as la capacité de vulgariser du jargon technique 

  • Tu es disponible pour assurer la garde, en rotation avec d'autres membres de l'équipe

You have...

  • A college studies certificate in customer service or a college studies diploma in a relevant field
  • More than 3 years of relevant experience in customer service
  • Great professionalism allowing you to collaborate with credibility with doctors and health professionals
  • Excellent communication skills in French and English (oral/written)
  • Experience in a technology company (asset)
  • An understanding of the health environment (asset)

What we offer you in exchange...

  • A permanent, full-time job
  • A competent, friendly and organized team
  • A work environment where everyone can be involved where they think they should
  • Direct access to the CEO in a company with little hierarchy
  • The value of participating in the growth of a Quebec company, which really has an impact on the improvement of health care in Quebec
  • Flexible work schedule
  • Teleworking
    Varied compensation including group insurance and Omnimed's participating pension plan
  • An office in the heart of nature, in the beautiful Eastern Townships
  • No traffic to get to work, just deers :)
  • A relaxed atmosphere, with several social activities
  • Dogs in the office

How we imagine you...

  • You have a smile in your voice!
  • You are methodical, rigorous and organized
  • You love helping people and you are known for your ease in building relationships
  • You are a team player and your motivation and drive make you a teammate of choice
  • You are passionate about problem-solving
  • You have a natural ease with all that is technological
  • You have an interest in improving health care
  • You have the ability to popularize beginner-level technical jargon (users) at the advanced level (software developers)
  • You are available to be on-call, rotating with other team members
Démo

I WANT TO BE PART OF THE TEAM!

In your email, send us your resume or tell us that you would like to visit our office! It will be our pleasure to schedule a time with you to discuss or to meet.

Contact us by email at emplois@omnimed.com