(RESOLVED) INCIDENT - Summary boxes in loading and limited access to QHR

STATUS AT 11:30 AM

The DSQ Service Centre informed us this morning that the situation has been fixed. All services are now working.

STATUS AT 4:00 PM

We've found and fixed the problem with the loading of the summary boxes.

The DSQ Service Centre is still investigating their problem. We'll be updated tonight at 8 pm and will update you tomorrow morning.

STATUS AT 1:36 PM

A number of users are currently experiencing loading summary boxes for certain patient records. To access the content, click on the title of the summary box. We are currently investigating this issue.

The DSQ Service Centre has advised us that there is currently an incident affecting one or more specific areas of the DSQ. An update will be provided at 2:30 p.m.

(RESOLVED) INCIDENT - Omnimed unavailable

STATUS AT 13:36
The application and all its features are now back! We are closely monitoring the situation to ensure stability and performance. An investigation on the causes of the problems in production will be done to prevent this type of situation. Thank you for your patience and understanding!

STATUS AT 12:10

Our scanning module is now back up.

These services are still down: importation of results and the synchronization with the RVSQ and other partner's services

An investigation will be carried out in order to prevent this type of situation.

Thank you for your patience and understanding!

STATUS AT 11:50

Our Web application is up. We're restarting the scanning module.

Reminder: The importation of results and the synchronization with the RVSQ and other partner's services have been shut down intentionally as we want to limit trafic on our database.

An investigation will be carried out in order to prevent this type of situation.

Thank you for your patience and understanding!

STATUS AT 10:10

The application is now up. We're still monitoring closely to ensure its stability.

Our scanning module, access to the VMC, the importation of results and the synchronization with the RVSQ and other partner's services have been shut down intentionally as we want to limit trafic on our database.

An investigation will be carried out in order to prevent this type of situation.

Thank you for your patience and understanding!

STATUS AT 9:55

We're rebooting the database right now. This implies a complete shut down of the application.

STATUS AT 9:20

We are currently investigating slowness and instabilities in the Web application.

Our scanning service has been suspended temporarily.

This page will be updated in real time.

We invite you to consult the back-up reports in case of service interruption reports to recover the day's clinical and administrative data in order to maintain your operations and ensure continuity of care and services in case of a problem accessing the EMR or some of its features.

Start: Tuesday, October 19th 2021, 9:20

End time:Tuesday, October 19th 2021, 10:10

(RESOLVED) MAJOR INCIDENT - Omnimed unavailable

STATUS AT 15:25

The application is now up. We're still monitoring closely to ensure its stability.

You may be experiencing longer than normal charging times at this time due to the fact that the memory cache of our database is rebuilding itself. These delays should resolve on their own. Normal performance should return in the new few minutes.

An investigation will be carried out in order to prevent this type of situation.

STATUS AT 15:05

We're experiencing some problems with the reboot of the database. We're still investigating.

Thank you for your patience and understanding.

STATUS AT 14:10

The database has been restarted. We're actually testing to insure its stability. If the tests are successful, the app should be available shortly.

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STATUS AT 13:04

We're currently experiencing problems with our application. Our Web application is unavailable.

We invite you to consult the back-up reports in case of service interruption reports to recover the day's clinical and administrative data in order to maintain your operations and ensure continuity of care and services in case of a problem accessing the EMR or some of its features.

Start: Monday, October 2021, 13:04

End time: 15:25

(RESOLVED) Incident - QHR (DSQ) Service Center

STATUS October 19th

We've been informed that all services from the QHR are back to normal. 

The DSQ and its partners are keeping an eye out. We invite you to contact us if you find anything abnormal.

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STATUS October 18th

According to new information received this morning, the access for medications and imaging should be working now.

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We were notified, this weekend, by the QHR Service Center that there is currently an incident affecting one or more specific areas of the QHR. 

Affected partners and suppliers are currently investigating to identify the cause of the incident to restore service as quickly as possible.

Start: October 16th, 2021

Expected end time: Undetermined

INFRASTRUCTURE MAINTENANCE - Planned on 10 PM

We will do a maintenance on our infrastructure. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 10 PM

Expected end time: 2 AM

SCHEDULED UPDATE 171.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 169.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

INFRASTRUCTURE MAINTENANCE - Planned on 11 PM

We will do a maintenance on our infrastructure. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

INFRASTRUCTURE MAINTENANCE - Planned on 10:30 PM

We will do a maintenance on our infrastructure. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 10:30 PM

Expected end time: 2 AM

SCHEDULED UPDATE 167.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 166.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 165.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 164.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 163.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 162.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 161.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SCHEDULED UPDATE 160.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

SRfax - Fax transmission problems

Status - May 27th - 10 a.m.

SRfax performed a maintenance last night which seems to have stabilized the situation. You can start using the fax again in Omnimed.

However, we recommend that you remain vigilant and use the traditional fax for any fax that needs to be transmitted urgently.

We will update this post when we have more information from SRfax.

Status - May 26th - 1 p.m.

SRfax system is experiencing connectivity problems and delays since 7:05 a.m.

The fax in Omnimed is relying on this system. It is impossible for us to give you an idea of then the situation will be resolved as we cannot do anything to help the situation. We invite you to follow the SRfax system status page. https://www.srfax.com/support/system-status/

In the meantime, we strongly suggest that you use a conventional fax to ensure the transmission of your documents.

STATUS - Back to normal - 11:30

The situation is back to normal for all users.

If you are still experiencing problems with our EMR, please clear your browsing data as it should fix the problem. https://aide.omnimed.com/en/articles/634-effacer-les-donn-es-de-navigation

STATUS - 8:30 a.m.

Everything is back to normal. 

Thank you for your patience and have a good day!

Status at 8:10 a.m.

Our servers have been restarted. The application remains to slow to work in. 

We are still working on the situation.

Thank you for you patience.

Status at 7:30 a.m.

Our system cannot be accessed righ now. We're working on the situation. Thank you for your patience. 

SCHEDULED MAINTENANCE - Planned at noon

We will proceed to a maintenance in order to fix slowdown problems experienced this morning in our EMR. 

Scheduled time: Noon

Expected end time: 12:15

SCHEDULED UPDATE 159.0.0 - Planned on 11 PM

We will deploy an update of the application. There will be a complete service interruption during this time. Thank you for your understanding!

Scheduled time: 11 PM

Expected end time: 2 AM

MAINTENANCE - RITM NETWORK - DONE 11:59AM

An electrical maintenance is actually taking place at the date center where our data is housed. This maintenance is used to replace the network box to which the Réseau intégré de télécommunication multimédia (RITM) is connected. This action will strengthen our solution by creating a redundancy of the link.

The affected services are:

• Requests module (SAFIR) (you will be able to view the requests you've already done, but will not be able to create new ones)
• Scanning module (access to the VMC for RITM users)
• Reception of electronic results for the following interfaces: MCQ, Sider Outaouais, Sider Montreal, Sider LLL, Chaudières-Appalaches, Saguenay, Lakeshore, Sacré-Coeur, Gaspésie, CHUS, SRALAB
• ADT (Montreal, CIUSSS-NIM , Alma and Richelieu)
• Link with hospital systems (the transmission of the note from Omnimed to): ordeaux-Cartierville, Sacré-Coeur, Villeray, birth center of the CIUSSS-du-Nord-de-l'Île

We expect a return to normal in about an hour.

Start time: 10 AM

End time: 11:59 AM