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Help Center
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IT support
  • New users
    • Getting started with Omnimed
    • Overview of your electronic medical record
    • Basic concepts
    • Tricks
  • Managing your account
    • Connection and multifactor authentication
    • Set up you account
    • Policies
    • Safety and privacy
  • User guide
    • Patient summary
    • Patient record
    • Administrative center
    • Clinical tools
    • Prescriber
    • Results
    • Tasks
    • Appointments
    • Check-in kiosk
    • Waiting rooms
    • Online services - Patient portal
    • Québec health record (QHR)
    • Electronic requests transmission (SAFIR, APSS, CRDS)
    • Reports
    • Scanning 2.0
    • Transmissons (fax, emails, SMS)
    • Private billing
    • Supervision of residents and learners
    • Appointment orchestrator (Hub)
    • PrescribeIT Québec
  • Training videos
  • Optimizing your practice
    • Informatisation of your clinical processes
    • Optimizing your utilisation
    • Clinical partners
    • Configurations for professionals
  • Optimizing your clinic
    • Administrator account
    • Human resource management
    • Administrative partners
    • Administrative configurations
  • Announcements and development
    • Development
    • Announcements
    • New clinical tools
  • Troubleshooting
    • Services offered and online help
    • Problem solving
    • IT support
  • Patient portal
      Back to home
      1. Help Center
      2. Troubleshooting
      3. IT support
      • New users
        • Getting started with Omnimed
        • Overview of your electronic medical record
        • Basic concepts
        • Tricks
      • Managing your account
        • Connection and multifactor authentication
        • Set up you account
        • Policies
        • Safety and privacy
      • User guide
        • Patient summary
        • Patient record
        • Administrative center
        • Clinical tools
        • Prescriber
        • Results
        • Tasks
        • Appointments
        • Check-in kiosk
        • Waiting rooms
        • Online services - Patient portal
        • Québec health record (QHR)
        • Electronic requests transmission (SAFIR, APSS, CRDS)
        • Reports
        • Scanning 2.0
        • Transmissons (fax, emails, SMS)
        • Private billing
        • Supervision of residents and learners
        • Appointment orchestrator (Hub)
        • PrescribeIT Québec
      • Training videos
      • Optimizing your practice
        • Informatisation of your clinical processes
        • Optimizing your utilisation
        • Clinical partners
        • Configurations for professionals
      • Optimizing your clinic
        • Administrator account
        • Human resource management
        • Administrative partners
        • Administrative configurations
      • Announcements and development
        • Development
        • Announcements
        • New clinical tools
      • Troubleshooting
        • Services offered and online help
        • Problem solving
        • IT support
      • Patient portal

      Troubleshooting

      Services offered and online help

      • Some reminders for the customer services
      • Grant programs basics
      • Technical services
      • Client Services
      • Customer service request forms
      • How to access the help center?
      • Use the contextual help
      • Access the client portal
      See more

      Problem solving

      • I have archived results by mistake, how do I find them?
      • Find out about the application's status
      • Clinical note loss - Exit a note in writing
      • Clinical note loss - How to recover your note following an error?
      • What influences my computer and Omnimed’s performance?
      • Impossible to access the QHR in Omnimed
      • Deactivate an adblocker
      • How to update Google Chrome
      • Back-up reports in case of service interruption
      • Remote connection
      • Error 429 - Too many requests
      • Management of perpetual file duplicates
      • The RAMQ import of a patient is not done in Omnimed, why?
      See more

      IT support

      • Increase of the connection duration to the QHR
      • Installation procedure - For authorized service center and network administrator - QHR access
      • Configure a secure connection to the VMC
      • System requirements for using Omnimed
      • Website